Spiralling fuel costs and the economic downturn are transforming consumer spending habits. Jo Roberts reports on the brands that represent the 'old economy' and those embracing the new...
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Kip Knight, vice president of marketing at auction brand eBay, tells Ruth Mortimer that positive customer experience is the bedrock on which a successful brand is built, online or offline...
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Ecover, the oldest 'green' cleaning brand, wants to move from niche to mainstream status, but it needs to address ongoing negative perceptions about its effectiveness. Maeve Hosea investigates...
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Pamela Bower-Nye, global marketing director for attitudes to alcohol at Diageo, explains why it is no use lecturing about 'responsible drinking'...
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Jacqueline Gold, chief executive of adult retailer Ann Summers, explains why creating a multiple channel experience is the secret of good branding...
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